Refund policy
1. Returns and Refunds
- Change Of Mind: We do not offer returns or refunds if you simply change your mind.
- Damaged or Defective: Returns or exchanges are only accepted if the product is significantly damaged or defective upon delivery.
- Size Issues: If the customer is having any size issue, they can return the item within 10 days of receiving the order.
2. Reporting and Timeline
- Reporting Period: You must inspect your order and report any damage, defect, or size issue to us within 10 days of receiving your items.
- Proof Required: You must provide clear photo or video evidence of the damage to support your claim.
3. Exchanges and Shipping
- If your return is approved due to damage or defect, Maira Creations will cover the return shipping cost.
- Items must be returned unused, unwashed, with all original tags and packaging.
4. Refund Timeline
- Stock Out: If an item you ordered is out of stock, we will fully refund the amount within 48 hours.
- Approved Return: Refunds for approved damaged returns will be processed within 7 business days after we receive and inspect the returned item.
5. Order Cancellation
Cancellation: Orders can only be cancelled within 24 hours of purchase. Please contact us immediately to process the cancellation.
Important Note on Address: Please ensure your delivery details are accurate. We are not responsible for delays or additional charges due to incorrect information provided by the customer.
